General Questions
Page Three
What if I want to receive junk e-mail?
You can turn the Junk e-mail Assistant off at anytime by
simply logging in to your Message Center, and turning OFF the
Junk e-mail toggle switch on the Junk e-mail page. (Other
applications, such as virus scanning, can also be turned on or
off in this manner.)
However, if too much legitimate e-mail is
being detained, first try setting "Filter Sensitivity" to
moderate or lenient and/or uncheck any "Filter Categories"
that are unwanted. It also helps to explicitly list certain
e-mail addresses to allow their messages through the filters,
regardless of content. Do this by entering valid addresses in
the Approved Senders field.
What happens in the event that the
e-mail processing servers' fail?
A large number of enterprise-scale servers are dedicated to
processing e-mail. However, in the event of a catastrophe,
e-mail will be passed through the system by defaulting to your
e-mail provider's regular mail servers. There will be no
noticeable performance hit. Any suspect messages that were
diverted to the Message Center are contained on redundant disk
storage devices that are backed up.
How often is e-mail deleted from the
Message Center?
E-mail messages are kept in the Message Center for 14 days
following the receipt of the message--this includes any
messages that have been moved to your "Trash Folder". After 14
days from first receipt, any message will be deleted. e-mail
service providers will send an e-mail activity report on a
regular basis to remind you to check your Message Center. You
can also access the Message Center at any time.
What if I receive spam, what should I do
with it?
If junk e-mail reaches your inbox, you can simply delete the
message or forward it to abuse@bright.net. You can also visit
the Message Center and add the sender's address to your
"Blocked Senders" list if it appears to be a repeat offender,
preventing that sender from reaching the inbox again. It might
also be useful to try increasing the sensitivity level in the
configuration or turn on specific filter categories.
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